Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants arrive safely during shipping?
We use specialized eco-friendly packaging designed to lock the pot in place and protect the foliage. Each plant is hydrated before transit and shipped via express couriers to minimize time spent in the box.
What is your return policy for live plants?
We offer a 30-day 'Arrive Alive' guarantee. If your plant arrives damaged or in poor health, simply send us a photo within 30 days of delivery and we will send a replacement or issue a full refund.
Do the plants come with the decorative pots shown in photos?
Most of our plants are shipped in standard nursery pots. However, we offer a curated selection of ceramic and terracotta planters that can be added to your order to complete the look.
How do I know which plant is right for my home's lighting?
Each product page includes a 'Light Requirement' guide. Generally, snake plants and pothos are great for low light, while succulents and fiddle leaf figs require bright, indirect sunlight.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you provide care instructions for new plant parents?
Yes! Every order includes a digital care guide tailored to your specific plant species, covering watering schedules, humidity needs, and fertilization tips.